1.  What happens if my accounts are merged?

The 1 order histories of both the accounts will be merged. Now, you can login to your account usin  g either your mobile number or email ID.

The password to use the order history will be of the account with which you had logged in while updating your details  .

2.  Can I activate my de-activate test’s account?

The de-activate customer has to raise the ticket in the customer support pannel to activate their account.

3.  Can I add various email IDs and mobile number to log in to my account?

First and foremost, you cannot add multiple email Ids and mobile number to your account. For security purpose, for a single account you can use one mobile number and email Ids for login.

4.  How can I deactivate my account?

To deactivate test account, you need to raise a ticket in support pannel and even mention the reason of deactivation.

5.  Do I have to verify my mobile number and Email ID every time I log in?

No, you don’t have to verify the number and email ID again and again. As we have one time verification process.

6.  What does OTP or verification code means?

An OTP (One Time Password) or verification code is a password/code used to authenticate your mobile number or email ID when you log into your test account for the initial time.

OTP verification will be carried on in cases such as creating an account, password recovery and updating email/mobile details.

7.  What step should I take, if I don’t receive OTP Verification code?

There at time due to network issue, SMS messages might get delay. You can regenerate the code by clicking on resend option.

8.  Why am I unable to Login my test’s account using Facebook or Google ?

Please make sure that you have entered the right email id and password, while login to your account. In case you have forgotten your password you can reset it by clicking on ‘Forget Password’ button.

9.  How can I change the password of my test’s account?

You can easily change the password by following the below given steps:

• Login to test.com

• Click on Sign In button and then click Forgot Password

• Enter your old password

• Then enter the new password and then confirm it by re-typing the new password.

• Click on ‘Save Changes’ option

10.  How can I add a New Delivery address to my test account?

• Log into your test account

• Go to My Account › Settings › Addresses

• Add details of your new address 

• Select 'Save Changes'

1.  Is it compulsory to have a account to shop on test?

Yes, it's compulsory to log into your test account to shop. Shopping as a logged-in user is easy & convenient and also provides additional security.

You'll have access to a personalised shopping experience including suggestions and faster check-out.

2.  Why do I see dissimilar prices for the same product?

You could see dissimilar prices for the same product, as it might be listed by many Sellers.

3.  What does 'Out of Stock' mean?

The product which is marked as 'Out of stock' it means that it is not available with any sellers at current the moment; you won't be able to buy it now. Use 'Notify Me' option to know once it's available with sellers for purchase.

As the product is available in the stock you will receive a reminder mail or an SMS for the same.

4.  Can I order a product that is 'Out of Stock' or 'Temporarily Unavailable'?

The products listed as 'Out of Stock' or 'Temporarily Unavailable' is not available for sale. Please click on ‘Notify Me' button to be informed of the product's availability with sellers on test.

5.  Are there any hidden charges (Octroi or Sales Tax) in test?

There are NO hidden charges when you shop on Flipkart. The price you see on the product page is final and it's exactly what you pay.

Note: There can be additional delivery charges based on the seller's policy.

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1.  Missed the delivery of my order?

In case you miss the order the courier service will reach you on the next working day. You can even check your SMS to have an update of its next visit for delivery.

2.  What if I am unable to collect the order for the first time, will it be delivered again?

Yes, the order will deliver again on the next working day, if you are unable to collect it for the first time.

3.  What should I do, if the order is delayed?

There are very rare occasion when the order is delayed. In such case check your email and messages for update. We will share a new time frame and you can even check status by visiting orders section.

4.  What should I do when my order is approved and yet not shipped?

Our sellers generally deliver the orders on the same day or the very next day, so that the order can reach our customer on time. In case your order is not delivered as per the mention time frame, you can contact our customer support team, so that they can look into your problem.

5.  Can I take the delivery after checking my product from inside and outside?

Yes you can open the box in front of our courier boy and check it from inside and out. In case you face any problem, you can make an immediate return of the product.

6.  How will I know that my order has got confirmed?

As soon as you have successfully placed your order, you will receive an Email and SMS. You can even track your order. And we will also keep on updating regarding your shipment and the date the product will reach your destination.

7.  How early can I get my product deliver?

You will receive the order on the date that is mention on the product page of your location.

8.  My order has reached the nearest place of my location, but why I have yet not received it?

The courier service department is responsible to make sure that the product is delivered on time and in case it exceeds the timing, you can reach our customer care.

9.  I am unable to track my order, even though it has been shipped.

The courier service, usually take up to 24 hours to update the tracking order after the shipment. Please check after the given time frame.

10.  What should I do if I don’t receive the invoice of current and previous order?

Sellers provide a hard copy of the invoice during the shipment. Even a soft copy is also provided in your register Email ID within a time frame of 24 hours of delivery of product.

You can visit order > My order page and get your current and previous invoice.

11.  Where can I search for seller’s return policy?

You can see the respective sellers return policy on the product page.

12.  How can I place an order

You can place this order by following the below mention steps:

• Login to your test’s account

• Select the product that you want to buy.

• Click on Buy Now option, you can even Add to Cart for later shopping.

• Click on continue with checkout

• Add New address, In case you have already added the address click on Deliver here.

• You can even select the address as your work place or home, while adding a new address.

• Click on place order and select your payment mode

• Click on Confirm Order

13.  Whom should I contact, when service centre denied my request to repair the product?

Please contact our customer support, with the service centre details so that we can look into this.

14.  How is a “business day” different from a regular day?

Business days are referred as the working days which include Monday to Saturday. Sundays and public holidays are generally not counted.

15.  Why was my order not delivered?

1. Wrong Address: You might have entered an incorrect address. The order gets returned to seller through courier service. Make sure that you enter a right address.

Click on My profile > Accounts > Address. Click on the three colon on the right hand side of your address and click edit. Here you can even change the address type.

2. Damage during Delivery Process: There at times the package gets damage during its delivery process. Here the courier service will return the product to the seller without making further delivery

3. Failed attempts: Most of the sellers make generally make more than one attempt to deliver your product to the provided location. In case you are not available both the time (several attempts are even made), the product will by default delivered back to the seller.

16.  What do the different order statuses in ‘My Orders’ means.

The different statuses are mention below:

• Ordered: Product that you have selected and placed them on order

• Approved: Order that you have placed for an item is confirmed from the seller.

• Packed: Your product is packed and ready for pick up by our courier service provider.

• Ready for Dispatch: The order has been picked up by the courier service provider and is on its way to logistics team.

• Shipped: Your product is on way to reach you and is out for delivery.

• Delivered: Your order has been successfully delivered to you.

• Returned Request: You want to return your product and you have generated a return request of the product and the confirmation is pending from the seller.

• Returned: Your item is returned and you will receive the amount back in the process used by you for payment only when it is approved from our end or from seller.

1.  How can I order for large quantity of product as a part of corporate order?

You can send a mail to support@test.com for your corporate requirements.

2.  What are the paying methods for my order?

test has provided various payment methods:

• Cash On Delivery

• Net banking

• test Wallet

1.  Why am I unable to some product shipped to my location?

There are some sellers that don’t ship certain product at certain location. You can check with your pin code at your product page to see that which product can be easily delivered at your location.

2.  Why you don’t provide faster delivery option at my location?

Faster delivery option is not made available for every location, but our team is working on it to provide this services at more location.

1.  When will I get my product, after placing a replacement request?

Visit the order section of test.

Most the replacement of order is place only after the product that is too be replaced is received by the team or seller. Please check your SMS and email for more details.

2.  Why I am unable to click on the cancel button?

A disabled or greyed out cancel button can mean one of the following:

• The item has been shipped or delivered already

• The item cannot be cancelled.

3.  Within what time frame can I cancel my order?

Cancellation can be made within 24 hours, but if the item is dispatch within 24 hours,you cannot cancel the order.

4.  How will I get my refund back after cancelation?

test provides different refund methods:

• Same Source- The amount is refunded on the payment mode that was originally used for the payment of the product.

• test wallet- If the customers selects for test wallet, payment would done in their wallet. This facility is available only for limited sellers.

5.  I have not yet received the refund in my bank account. What Should I do?

If you receive a mail from our behalf about the refund request, it means that we have initiated the amount. You can talk to your respective bank and get an update on the status for your amount.

6.  What are the refund timelines if I cancel a product?

The refund timelines will change according to various payment modes as listed below:

• Debit card - 7-9 Business days

• Credit - 7-9 Business days

• Net banking - 3-7 business days

• COD - NEFT, 1 Business days

• test wallet – 24 hours

*Note: Refunds will be credited to the payment source used during the time of placing an order.
The method of refund in case of payment through 'Cash on Delivery' will be NEFT

1.  Can I return the items that are mention in the seller's Returns Policy?

No, the seller won’t be able to accept returns after the time frame mentioned in the seller’s return policy.

2.  Can I check my product at the time of delivery and return it on the spot, if there are any changes?

Yes you can check the product on the spot and return immediately with all the freebies that you get in the product.

3.  What steps can I take when I have an problem with my product after return period?

You can easily get connected to the brand or an authorized service centre of the of the brand to claim the warranty of the product.

4.  What are crosschecks done from your end for the product that I am returning?

Your product will be checked on the following condition:

• Right Product: IMEI/ name/ image/ brand/ serial number/ article number/ bar code should match and MRP tag should be undetached and clearly visible.

• Complete Product: All the in-the-box accessories, freebies and combos should be return with the product.

• Unused product: Make sure that the product should be unused, unwashed, without any stains and with non-tampered quality check seals/ warranty seals (wherever applicable). Before returning a Mobile/ Laptop/ Tablet, the device should be formatted and Screen Lock (Pin, Pattern or Fingerprint) must be disabled. iCloud lock must be disabled for Apple devices.

• Undamaged product/Packing: The product should be undamaged without any scratch, dent or holes. Ensure that the product is packed in original packaging.

Your product will be rejected if it does not meet any of the above mention condition. The refund will be processed only after the product has been received by the seller.

5.  I placed a wrong item, can I return it?

The seller policy does not support the return of item that is placed wrongly.

6.  I have placed a return request for my product. When will the process start?

You can easily track the process from test account or mobile app. Just click on My Order page of the current ongoing status along with the pick-up date and the status for your refund (If Applicable).

You will also be updated with the SMS and email with the details of your return.

1.  What is Cashback?

Cashback are the special facility offered by the company to redeem their customer. The company provide certain offer to their customer where they can get certain amount of cashback after purchasing the product of the mention amount that has cashback offer.

2.  How can I get cashback from my product?

If your product has cashback option than follow the following procedure:

• Then click on the product that has the cashback offer.

• Click on the cashback option.

• Confirm the terms and condition of the cashback

• Now the cashback is credited to your wallet.

3.  Can I add the cashback amount from my wallet to my account.

Yes you can transfer your wallet amount to your bank account by mentioning your account details, IFSC code and other mention details and then click on proceed button.

1.  What can I do if the balance of wallet is less compared to the product that I want to buy?

You can pay certain part of the amount through wallet and the remaining amount can be paid by your card or any other payment service provide by test.

2.  Can I add balance to my wallet?

Yes, you can add money to your wallet through your respective bank account.

• Enter the amount that you want to add

• Choose the mode through which you want to add money such as debit/credit card, Net banking or the different option that are available.

• Enter the details asked in the redirect page, once you have completed the entire process.

• Your money will be added to your wallet.

1.  The warranty terms of my product is changed on test from date I bought the product? Will this affect my warrant?

No, the warranty terms for your product will remain same as when you got the product & will not affect your warranty in any way.

2.  I lost my warranty card. How can I receive warranty on my product?

With the help of invoice of the product, that helps you in claiming the warranty from the authorized service centre of the brand. Hence you can easily get warranty even though you have lost your warranty card.

3.  I want to know my warranty details for my product but I don’t have the warranty card. What should I do?

Please reach our customer support team and they will help you with the best possible solutions.

4.  I want to know that how can I claim warranty of my product?

You can easily claim the warranty of the product, by using the invoice of the product at any authorized service centre.

5.  Will the warranty of my product be applicable since I bought it from online?

Yes, the warranty of your product will be applicable, as test offers product to their client from authorized vendors and brand.

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